Get help
Email the app name, device model, system version and a short description of what happened. Please do not send passwords, payment-card information or other sensitive data.
Email app support ↗●App support
Need a
hand?
Support for mobile apps published by HP PHO LTD. Tell us which app and device you use, and we’ll help get things moving.
Start here
Restore a purchase
Open the app and look for “Restore Purchases” in its settings or purchase screen. Make sure you are signed in with the Apple Account used for the original purchase.
Apple billing support ↗Delete your data
If the app provides an account, use its in-app deletion control. You can also email us with the app name and account email. We may ask you to verify the request before deletion.
Request deletion ↗Quick answers
The app will not open or respond +
Close and reopen the app, restart your device, then check the App Store for an update. If the issue continues, contact us with the details above.
Manage or cancel a subscription +
Open Settings on your Apple device, tap your name, then Subscriptions. Apple controls billing, cancellation and refund processing.
Change app permissions +
Open Settings, select the app and adjust access such as notifications, camera, photos or location. Features that need disabled access may stop working.
Privacy or legal question +
Read our Privacy Policy and Terms & App EULA, or email hi@hpltd.shop for a specific question.